FREQUENTLY ASKED QUESTIONS

Yes. We offer free delivery within a 5-mile radius of New Falls Pharmacy. Same-day delivery is often available but cannot always be guaranteed because it depends on staffing and delivery volume that day. If you would like same-day delivery, we recommend calling before 10:00 AM so we can schedule your delivery route.

We accept most major insurance plans. Occasionally we encounter plans that we are not able to bill directly. When that happens, we will always do our best to help you find the most affordable option and determine whether we can become an in-network provider for your plan in the future.

Yes, under Pennsylvania law there are situations where a pharmacist may decline to fill a prescription. 49 Pa. Code § 27.18(c) states that a pharmacist may decline to fill or refill a prescription if the pharmacist knows or has reason to know that it is false, fraudulent, unlawful, or if the prescription is submitted through a third-party payor that will not reimburse the pharmacist for that prescription.

Yes. Pennsylvania law allows pharmacists to use professional judgment when evaluating prescriptions. Under 49 Pa. Code § 27.18 — Standards of Practice, a pharmacist may decline to fill a prescription if there is reason to believe the prescription is false, fraudulent, unlawful, or not issued for a legitimate medical purpose. For controlled substances, federal law also applies. 21 CFR § 1306.04(a) requires that a prescription for a controlled substance be issued for a legitimate medical purpose by a practitioner acting within the usual course of professional practice. Pharmacists have a corresponding responsibility to ensure the prescription is appropriate and valid.

No. Our pharmacy does not operate 24 hours. However, if you need medication overnight, Walgreens nearby and CVS in Fairless Hills both operate 24-hour pharmacies and may be able to assist you outside of our business hours.

Yes. In addition to prescriptions, we carry a large selection of over-the-counter medications and everyday essentials. Our store also offers WoodWick and Yankee Candles, greeting cards, gift items, snacks, and beverages, making it easy to pick up what you need in one stop.

Unfortunately we are not able to bill most insurance plans for durable medical equipment. Many insurance networks for DME are currently closed to new providers. However, we offer competitive cash pricing on many DME items and can also help guide you to a supplier that may be able to bill your insurance.

Most prescriptions can be filled within 10–20 minutes, depending on prescription volume and insurance processing time. More complex prescriptions or specialty medications may take longer, and we will always let you know the expected timeframe.

Yes. Simply give us a call with the name of your current pharmacy, and we will take care of the transfer for you. The process is quick and usually completed the same day.

Yes. Medication synchronization allows us to align your prescriptions so they are refilled on the same day each month, reducing multiple trips to the pharmacy.

Yes. Our pharmacists are licensed in Pennsylvania to administer many common vaccines, including flu shots and other recommended immunizations. Please call ahead to confirm availability.

Independent pharmacies offer personalized service, faster prescription processing, and direct access to a pharmacist who knows your medication history. Our goal is to provide the kind of care and attention that large chain pharmacies often cannot.

We are closed on most major holidays, including Christmas Day, New Year's Day, Memorial Day, Labor Day, Independence Day (July 4th), and Thanksgiving Day. We recommend calling ahead or checking our hours if you are unsure about a specific holiday, so you can plan your medication needs in advance.